Support

Welcome to Modica’s Support page.

Contact Support

Our Service Delivery team is ready to help. Reach us via:

• Email: support@modicagroup.com
• NZ Support Line: 0800 77 66 22
• Global Phone Number: +64 4 498 6000
• Find Local Telephone & Offices
• View Systems Status
• Check your existing Support Tickets and Raise new ones

For Service Delivery escalations:

• Lorelena Kulatea-Viki (Head of Service Delivery)
• +64 21 844 538 (NZ Mobile)

Support Hours

Free business hours access to our helpdesk for all customers, 8:30am - 5:00pm Monday to Friday NZ time, excluding public holidays.

Extended Support

24x7 assistance is available as an additional paid service. We will provide you with an Extended Support Plan Number (ESP Number) which you must quote to our Helpdesk (By Phone) when requesting support outside normal business hours.

† Please note our Email Support queue will only be monitored during New Zealand business hours (it will not be monitored after NZ business hours, on weekends or on NZ public Holidays)